Welcome to the Elvora London Help Centre. Below are answers to some of the most common questions about shopping with us. If you need further assistance, our customer support team is always happy to help.
Orders
How do I place an order?
Simply browse our collection, select your preferred size, add the item to your cart, and complete the secure checkout process.
Can I cancel my order?
Yes. Orders can usually be cancelled before they have been dispatched. If your order has already been shipped, please refer to our Return & Refund Policy.
Can I change my shipping address after placing an order?
Please contact us as soon as possible. If your order has not yet been dispatched, we will do our best to update your delivery address.
Shipping
Where do you ship?
We currently deliver throughout the United Kingdom.
How long does delivery take?
Orders are generally processed within 1–3 business days, with estimated delivery within 5–9 business days after dispatch.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).
Payments
Which payment methods do you accept?
We accept secure payments through trusted payment providers. Available payment methods may include Visa, Mastercard, Apple Pay, Google Pay, Shop Pay, and other options shown during checkout.
Is my payment secure?
Yes. All payments are processed through secure third-party payment providers using encrypted payment technology.
Returns & Refunds
What is your return period?
You may request a return within 14 days of receiving your order, provided the item meets the conditions outlined in our Return & Refund Policy.
How long do refunds take?
Approved refunds are generally processed within 5–10 business days to the original payment method.
Do I have to pay for return shipping?
If you received a faulty or incorrect item, we will work with you to resolve the issue in accordance with our Return & Refund Policy. For change-of-mind returns, return shipping costs may be the customer's responsibility unless otherwise stated.
Products
How do I choose the correct shoe size?
Please refer to our Size Guide before placing your order. If you need additional assistance, our customer support team will be happy to help.
Are product colours accurate?
We make every effort to display product colours as accurately as possible. However, colours may appear slightly different depending on your screen or device settings.
Will the product look exactly like the photos?
We aim to display accurate images of our products. Minor differences in colour or appearance may occur due to lighting, photography, or individual screen settings.
Customer Support
How can I contact Elvora London?
You can contact our customer support team by email:
or by phone:
+44 7882 759698
What are your business hours?
Monday – Friday
9:00 AM – 6:00 PM (UK Time)
Saturday, Sunday & UK Public Holidays
Closed
How quickly do you respond?
We aim to respond to all customer enquiries within 1 business day.
Business Information
Who operates Elvora London?
Elvora London is operated by MUHAMMAD ANAS LTD Company number 16983803, a company registered in England and Wales.
Registered Office:
Office 16721
182–184 High Street North
East Ham
London
E6 2JA
United Kingdom
Where can I find your policies?
Our policies are available in the footer of every page, including:
- Shipping Policy
- Return & Refund Policy
- Privacy Policy
- Terms of Service
- Payment Policy
- Contact Us
- About Us