Payment Policy

At Elvora London, we strive to provide a secure and transparent payment experience. This Payment Policy explains the payment methods we accept and how payments are processed.

Accepted Payment Methods

We currently accept secure payments through trusted payment providers, including:

Visa
Mastercard
American Express
Maestro
Apple Pay
Google Pay
Shop Pay
Klarna
Paypal
Union Pay

The payment methods available at checkout may vary depending on your location.

Payment Security

All payments are processed securely through trusted third-party payment processors.

Elvora London does not store your full credit or debit card details on our servers.

Your payment information is encrypted using industry-standard security technology.

Currency

All prices displayed on our website are shown in British Pounds Sterling (GBP £).

Customers are charged in GBP unless otherwise stated.

If your bank account is in another currency, your bank may apply exchange rates or additional fees.

Payment Authorization

When you place an order, your payment will be authorized before your order is processed.

If payment cannot be successfully authorized, your order may be delayed or cancelled.

Pricing

We make every effort to ensure that product prices displayed on our website are accurate.

If a pricing error occurs, we reserve the right to:

Correct the error
Cancel the affected order
Contact the customer before processing the order

Taxes

Where applicable, taxes are included in the product price or clearly displayed during checkout before payment is completed.

Customers will always see the total amount payable before confirming their order.

Order Confirmation

Once your payment has been successfully received, you will receive an order confirmation email containing:

Order number
Purchased products
Billing details
Shipping information (where applicable)

Failed or Declined Payments

A payment may be declined for reasons including:

Insufficient funds
Incorrect payment details
Bank authorization failure
Fraud prevention checks

If your payment is unsuccessful, please contact your bank or try another payment method.

Refunds

Approved refunds will be issued using the original payment method whenever possible.

Refund processing times may vary depending on your payment provider but are generally completed within 5–10 business days after the refund has been approved.

Please refer to our Refund & Return Policy for full details.