At Elvora London, we aim to provide a smooth and reliable shopping experience. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing
- Orders are processed Monday to Friday (excluding UK public holidays).
- Most orders are processed within 1–3 business days after payment has been successfully received.
- During busy periods, processing may take slightly longer.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information (where available).
Shipping Destinations
We currently deliver to:
- United Kingdom
We may expand to additional countries in the future.
Estimated Delivery Times
Estimated delivery times begin after your order has been processed.
| Destination | Estimated Delivery |
|---|---|
| United Kingdom | 5–9 Business Days |
Delivery times are estimates and may vary due to courier delays, weather conditions, customs, or other circumstances beyond our control.
Shipping Costs
Shipping charges are displayed during checkout before payment is completed.
Where applicable, free shipping promotions will be clearly indicated on our website.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email.
If tracking is available, a tracking number and courier details will be included.
Delivery Delays
While we work hard to meet estimated delivery times, unexpected delays can occasionally occur.
If your order has not arrived within the expected time frame, please contact our support team and we will assist you.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If an incorrect address is entered, please contact us immediately.
Once an order has been dispatched, we may not be able to change the delivery address.
Additional shipping charges may apply if an order needs to be resent.
Lost or Damaged Parcels
If your parcel is:
- Lost during transit
- Arrives damaged
Please contact us within 48 hours of delivery or the expected delivery date.
Email:
Please include:
- Order number
- Description of the issue
- Photographs (if applicable)
We will investigate the issue with the shipping carrier and work towards an appropriate resolution.
Customs & Import Charges
Orders delivered outside the United Kingdom may be subject to customs duties, taxes, or import charges imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated.
(Currently, Elvora London ships only within the United Kingdom.)
Contact Us
If you have any questions regarding our Shipping Policy, please contact us.
Elvora London
Operated by MUHAMMAD ANAS LTD
Company number 16983803
Email: support@elvoralondon.co.uk
Phone: +44 7882 759698
Address: Office 16721 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (UK Time)