Terms of service

Welcome to Elvora London. These Terms of Service ("Terms") govern your access to and use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to comply with these Terms.

About Elvora London

Bagistry Heritage is an online retailer offering handbags and fashion accessories. We are committed to providing accurate product information, secure payment options, transparent policies, and reliable customer service.

Eligibility

By using our website, you confirm that:

  • You are at least 18 years of age or have permission from a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You will use our website only for lawful purposes.

Products

We strive to ensure that all product descriptions, images, specifications, and prices are accurate.

Please note:

  • Colours may appear slightly different depending on your screen settings.
  • Product dimensions are approximate.
  • Availability is subject to change without notice.

We reserve the right to update, modify, or discontinue products at any time.

Pricing

All prices displayed on our website are shown in British Pounds Sterling (GBP £) unless otherwise stated.

We reserve the right to change prices without prior notice.

If a pricing error occurs, we may cancel the affected order and issue a full refund if payment has already been received.

Orders

After placing an order, you will receive an order confirmation email acknowledging receipt of your order.

This confirmation does not constitute acceptance of your order.

We reserve the right to:

  • Accept or decline any order.
  • Cancel orders due to stock availability.
  • Cancel orders due to pricing errors.
  • Cancel orders where fraudulent or suspicious activity is suspected.

If an order is cancelled after payment has been received, a full refund will be issued.

Payment

We accept secure payments through trusted payment providers available during checkout.

Accepted payment methods include:

    • Visa
    • Mastercard
    • American Express
    • JCB
    • Discover
    • Diners Club
    • Apple Pay
    • Google Pay

    Payment must be successfully authorised before your order is processed.

    Elvora London does not store your payment card information.

    Shipping

    Orders are processed within 1 to 2 business days.

    Estimated delivery is 4–8 business days after dispatch.

    Delivery times are estimates and may vary due to circumstances beyond our control.

    Please review our Shipping Policy for complete details.

    Returns, Refunds & Exchanges

    Customers may request a return or exchange within 30 days of receiving their order, subject to our Return & Refund Policy.

    Approved refunds are processed to the original payment method within 30 days after the returned item has been received and inspected.

    Intellectual Property

    All website content, including but not limited to:

    • Logos
    • Images
    • Product descriptions
    • Text
    • Graphics
    • Website design

    is the property of Elvora London or used with appropriate permission.

    No content may be copied, reproduced, distributed, or used without prior written permission.

    Limitation of Liability

    To the maximum extent permitted by law, Elvora London shall not be liable for any indirect, incidental, or consequential loss arising from the use of our website or products.

    Our total liability shall not exceed the amount paid for the product giving rise to the claim.

    Nothing in these Terms limits any rights that cannot legally be excluded under applicable consumer protection laws.

    Privacy

    Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

    Third-Party Links

    Our website may contain links to external websites.

    These links are provided for convenience only. Elvora London is not responsible for the content, privacy practices, or policies of third-party websites.

    Changes to These Terms

    We may update these Terms of Service from time to time.

    Any changes will be published on this page together with the updated revision date.

    Continued use of our website after changes have been published constitutes acceptance of the revised Terms.

    Governing Law

    These Terms of Service shall be governed and interpreted in accordance with the laws applicable within the United Kingdom.

    Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the appropriate courts.

    CONTACT INFORMATION:

    If you have any questions regarding these Terms of Service, please contact us.

    Store Name: Elvora London

    Support: Monday – Friday, 9:00 AM – 6:00 PM (UK Time)

    Business mail: support@elvoralondon.co.uk

    Business Number: +44 7882 759698

    Business Time:
    Monday – Friday
    9:00 AM – 6:00 PM (UK Time)

    Business Address: Office 16721 182-184 High Street North, East Ham, London, England,  United Kingdom, E6 2JA